Support
Warranty coverage
Panel protection, term by term
Official hardware warranty terms cover the panel, power components, and glass. Review each area before you buy.
Coverage period
Panel and power
Warranty duration is listed on each product page. Panel and power components are covered under the official hardware terms.
Screen replacement
Glass and display
Replacement eligibility for cracked or failed glass follows the stated warranty rules. Keep your proof of purchase handy.
Component terms
Covered parts
Warranty applies to listed hardware components. Accessories and consumables are covered only where the product terms say so.
Customer support
Troubleshooting, firmware, and response times
Start with the basics: check power, cabling, and the input source, then restart the panel. Firmware and driver downloads are available for installation guidance, and our team can walk you through setup.
Support requests are answered within standard business hours. Corporate and institutional accounts can ask about on-site repair and servicing procedures when submitting an inquiry.
Need help with your panel?
Send us the model and a short description of the issue.